Support

Read this before you open a ticket.

Most ‘is it down’ questions are DNS or a firewall you wrote at 2 a.m. The articles are short on purpose.

DNS

Point a domain at a new VPS

Create an A record to the IPv4 on the service page and an AAAA if you use the v6 we assigned. Wait for the TTL you set, not for a ticket. rDNS is edited in the client area, not at the registrar.

Open a ticket in the client area →

Still stuck?

Is this a real order, or a demo?

This site is the public face of Rootz Host. Checkout stores a demo order in your browser. Live billing, tickets, and provisioning will sit in FOSSBilling once that panel is installed.

Do you oversell CPU?

KVM plans are dedicated vCPU shares on hosts we keep under 70% sustained. Burstable credits exist, but we do not pack 40 customers onto one core and call it unlimited.

What panel do customers get?

Web plans land on aaPanel. VPS customers get a recovery console, reinstall, and snapshots. Game plans use a game panel. The billing portal is FOSSBilling.

Can I bring my own ISO?

Yes on VPS and dedicated. We allow custom ISOs after a quick abuse check. Windows is available as a licensed image on dedicated only.